FACILITIES TEAM ONBOARDING
The Facilities Development Program is a structured learning initiative designed to support Facilities Managers, Facilities Technicians I & II, and Porters throughout their career journey. The program provides onboarding, continued education, technical skills development, certifications, and career advancement opportunities through role-based learning paths, performance support resources, practical application activities, and leadership development. Together, these components build employee capability, confidence, operational excellence, and long-term career growth.
A training gap analysis identified opportunities to improve knowledge retention, technical proficiency, operational consistency, and long-term employee development across Facilities Managers, Facilities Technicians I & II, and Porters. To address these gaps, a comprehensive development program was designed to provide structured onboarding, continued education, certification opportunities, and clearly defined career pathways.
By aligning learning initiatives with operational expectations and business objectives, the program supports employee growth, improves performance, strengthens engagement, increases retention, and creates a scalable framework for continuous learning across the Facilities organization.
Program Purpose: To develop highly capable facilities professionals by providing the knowledge, skills, resources, and career development opportunities necessary to deliver safe, efficient, and exceptional property operations while supporting long-term career growth within the organization.
FACILITIES ONBOARDING PROGRAM ONBOARDING COURSE CATALOGS
FACILITIES MANAGER
FACILITIES TECHNICIAN I / II
PORTER
FACILITIES SAFETY PROGRAM
The Safety Program combines training, performance support tools, and workplace resources to promote a culture of safety and compliance. By reinforcing OSHA requirements, hazard awareness, and safe work practices through multiple learning methods, the program improves knowledge retention, reduces risk, and helps employees make safer decisions every day.
FEATURED PROGRAM COURSEWORK
WORKSHOP ORGANIZATION & INVENTORY MANAGEMENT
HOT WORK PERMITS
INTRODUCTION TO ENTRATA FACILTIES
Introduction to Preventative Maintenance
PROGRAM POWERPOINT PRESENTATIONS
Instructor-led training presentations are designed to guide meaningful discussion, engagement, and knowledge transfer in a live learning environment. By combining visual storytelling, interactive activities, real-world scenarios, and facilitator-led instruction, these presentations increase participation, improve retention, and help learners confidently apply new skills and concepts on the job.
Customer Service training for facilities teams
TURN ESSENTIALS TEAMS TRAINING
FIRE LIFE SAFETY ESSENTIALS
REGIONAL MANAGER PAR LEVEL INVENTORY MANAGEMENT TRAINING
MICRO-ACTIVITIES AND INTERACTIONS
PAR LEVELS MANAGEMENT: MICRO-ACTIVITY
INVENTORY MANAGEMENT: MICRO-ACTIVITY
WORKSTATIONS, TOOLS, EQUIPMENT: MICRO-ACTIVITY
SIDE-SCROLLER EXPLORATION: MICRO-ACTIVITY
JOB AIDS & POSTERS
Job aids and workplace posters provide employees with immediate access to critical information at the point of performance, making them especially effective for fast-paced operational environments. By placing key processes, safety reminders, and best practices directly within the work environment, these tools strengthen knowledge retention, improve recall when it matters most, and help employees perform tasks more consistently and confidently.
ANNUAL PREVENTATIVE MAINTENANCE POSTER
WORKSHOP SAFETY POSTER
WORKSHOP SAFETY POSTER
HAZARD IDENTIFICATION JOB AID
OSHA FOUNDATIONS POSTER
PPE SAFETY JOB AID
INVENTORY MGMT BEST PRACTICES JOB AID
OTHER SAFETY JOB AID
BUILD YOUR 6-MONTH PLAN JOB AID
SLIPS, TRIPS, AND FALLS JOB AID
VEHICLE PRE/POST OPERATION CHECKLISTS
ELECTRICAL SAFETY JOB AID
VEHICLE MAINTENANCE GUIDELINES JOB AID
OSHA STANDARDS JOB AID
ELISE AI - AFTER HOURS CALLS JOB AID
VIDEOS
Video content is a powerful way to capture attention, simplify complex topics, and support visual learners. Whether used for step-by-step training, process updates, promotional campaigns, or system walkthroughs, videos increase engagement, improve knowledge retention, and help employees adopt new skills and processes with confidence.
User Guides
The User Guides library provides employees with quick, easy-to-follow support for tools such as Coupa, Entrata Facilities, Microsoft 365, and after-hours call management platforms. These guides reduce onboarding time, reinforce training, and help team members complete tasks accurately and confidently through clear visuals, step-by-step instructions, and searchable reference materials.
QUICK APPLICATIONS
The Quick Applications suite was designed specifically for facilities professionals who spend most of their day in the field rather than at a desk. By providing instant mobile access to OSHA regulations, facilities terminology, and HR guidance, these tools reduce search time, support faster decision-making, and deliver critical information at the moment of need. This just-in-time learning approach improves operational efficiency, reinforces training concepts through real-world application, and helps team members perform their work with greater confidence and consistency.
GAMES
This interactive Jeopardy-style game transforms OSHA, Fair Housing, Inventory Management, and other compliance topics into a competitive learning experience that encourages active participation and knowledge recall. By requiring learners to retrieve information rather than simply review it, the game strengthens retention, builds confidence, and reinforces key concepts in a fun, low-risk environment.
Modeled after the popular game show format, this learning activity challenges participants to apply workplace knowledge under increasing levels of difficulty while using strategic decision-making skills. The combination of progressive challenge, immediate feedback, and team engagement improves knowledge retention, boosts learner confidence, and reinforces critical operational and safety standards.